Outsource Customer Service from Spain with Native English Agents
24/7 customer support built for loyalty and scale. GDPR‑compliant, SLA under 20 seconds, with native English and Spanish agents—multichannel and ready to serve Europe.
Outsourced Customer Service Built for Loyalty
Forget robotic responses or offshore language gaps. We offer human-first, multilingual support operated from Spain—designed to retain your customers, not frustrate them.
Multichannel Support
Manage phone, email, WhatsApp, chat and social media from one expert team—without building in-house infrastructure.
SLA‑Driven Quality
Our 20-second SLA and QA monitoring ensure fast, consistent support that reflects your standards and protects your brand.
Native Agents, GDPR-Ready
Your customers get clear, confident answers in English or Spanish, with full data protection compliance (GDPR-ready).
From Spain to Europe — Customer Service That Wins Loyalty
We operate from Málaga with a fully native English-Spanish team, offering inbound support that reflects your brand standards and customer experience values.
Local Experts, International Mindset
We operate from Spain, but our mindset is global. Our agents are trained to support EU brands, tech startups, and service-driven companies with precision and warmth.
Inbound Support With Measurable SLAs
We deliver with 20-second response time, agent scorecards, CSAT tracking and weekly reviews—ideal for long-term brand trust.
White-Label or Co‑Branded
We work under your name or as a clear partner. You choose whether we act as your internal team or proudly as Outsourcing Planet.
From Planning to Launch — Your Call Center Live in Just 15 Working Days
Discovery & Planning
Business goals, market needs, target personas, compliance & technical setup.
Infrastructure & Deployment
Platform config (VoIP, CRM, scripts), integrations & GDPR protocols.
Recruitment & Training
Bilingual agents, tone-of-voice, QA rules, escalation protocols.
Testing & Launch
Soft-launch with KPIs, final tweaks, go-live + weekly reporting setup.
Let’s Elevate Your Customer Experience — With Native English-Spanish Support
Schedule your free consultation and discover how our Málaga-based team can enhance your customer service with fast response times, SLA guarantees, and scalable operations tailored to EU standards.
Talk to a Customer Service Expert →At Outsourcing Planet, Customer Service Is a Growth Strategy
We believe inbound support isn't a cost—it's an opportunity to build loyalty, strengthen your brand, and create meaningful connections. That’s why our teams are trained not just to resolve, but to represent.
Customer Experience First
We don’t just answer inquiries—we represent your tone, values, and standards with every conversation. Each touchpoint is a brand opportunity, and we train our teams accordingly.
Real Conversations, Real Results
In a world flooded with automation, human connection stands out. Our native English-Spanish agents handle each customer with empathy, clarity, and purpose—creating the kind of service people remember.
Discover Our Key Call Center Services
Based in Málaga, we offer multilingual customer service tailored for European markets—fast, flexible, and brand-aligned.
Explore our top services below: inbound support, order handling, helpdesk and more—ready to scale your CX from day one.
LEAD GENERATION & SALES
Qualified leads and closed deals from expert B2B callers. Pay for performance, not empty dials.
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MARKET RESEARCH CALLS
Actionable insight from CATI surveys across Europe. Native linguistic coverage, real-time dashboards.
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MÁLAGA CALL CENTRE
Local talent, UK standards. Discover why Costa del Sol is Europe’s new Customer Experience hub and cut costs by up to 35%.
LEARN MORELet’s Elevate Your Customer Experience from Spain
Whether you're an expat-led business, an EU startup or an established brand, our Málaga-based team is ready to deliver native-level support with unmatched flexibility and care.
Ready to scale? We’ll build a customer service solution tailored to your tone, your metrics and your clients—starting in less than 3 weeks.
Book Your Free Discovery Call →Frequently Asked Questions – Customer Service Outsourcing
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