Run Your Market Research From Spain With a Bilingual Outsourced Call Center Team
We execute CATI surveys, customer interviews, and competitor research from Spain—using your tools, your scripts, and our bilingual team trained for precision.
Who Benefits from Our Market Research Call Center?
We support global businesses, agencies, and consultants that need fast, compliant, and scalable data collection across Spanish-speaking markets.
International Brands Expanding to Spain or LatAm
Validate demand, test value propositions, and gather insights before launching your product or service in a new market.
Marketing, Product & CX Teams
Run structured interviews, satisfaction surveys or brand perception studies — without internal call staff or delays.
Agencies & Research Consultants
Outsource fieldwork execution to a skilled, GDPR-compliant team while maintaining full control of your research platform.
Startups, NGOs & Lean Ops Teams
Get insights without the overhead. Launch short or mid-term campaigns powered by professional agents and proven workflows.
How Our Bilingual Market Research Workflow Works
We handle the operational side of your research — agents, interviews, reporting — while you keep control of the software, data, and objectives.
1. Briefing & Scope Definition
We review your target, questionnaire, KPIs, and preferred tools (CATI, CRM, survey platform) to align expectations and success metrics.
2. Setup & Tech Integration
We connect to your software, upload lead lists, and define call flows. Don’t have a tool? We’ll recommend one that fits your budget.
3. Agent Training & Pilot Phase
Our bilingual agents are briefed and trained on your scripts. We run a test batch to validate call logic, response quality, and segmentation.
4. Live Campaign Execution
We go live with full-scale outreach. You receive real-time updates, weekly reports, and segmented insights directly from your platform.
How Long It Takes and What It Costs
We move fast and stay lean. Campaigns can be launched in days, with pricing structured by hourly execution or per campaign — starting from 2 agents.
Pilot Campaign
Ideal for testing scripts or exploring new markets. Quick setup, focused outreach, and real-time reporting.
Minimum: 2 agents – Hourly model
Standard Campaign
Multi-day or multi-week engagement with trained bilingual agents. Includes full setup, execution, and weekly insights.
Hourly or per-project rates available
Enterprise Research Program
Ongoing or segmented studies with tailored agent teams, layered reporting, and coordination with internal analysts.
Custom scope – Minimum: 2 agents
Let’s Turn Your Survey into Actionable Insight
You don’t need to license new tools, train agents, or manage remote teams. At Outsourcing Planet, we offer fully operational bilingual teams that execute with precision — using your scripts, your tools, and our voice.
- → Fluent English-Spanish agents: we align with your team, and connect with your audience
- → GDPR-compliant operations from Spain
- → No hiring, no onboarding delays
- → Use your preferred CATI or CRM software
- Fast setup and real-time reporting
Discover More of Our Key Call Center Services
Based in Málaga, we offer multilingual customer service tailored for European markets—fast, flexible, and brand-aligned.
Explore our top services below: inbound support, order handling, helpdesk and more—ready to scale your CX from day one.
CUSTOMER SERVICE OUTSOURCING
Boost CSAT and reduce churn with native English and Spanish agents answering within 20 seconds—GDPR compliant and available 24/7 from Spain.
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LEAD GENERATION & SALES
Qualified leads and closed deals from expert B2B callers. Pay for performance, not empty dials.
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MARKET RESEARCH CALLS
Actionable insight from CATI surveys across Europe. Native linguistic coverage, real-time dashboards.
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MÁLAGA CALL CENTRE
Local talent, UK standards. Discover why Costa del Sol is Europe’s new Customer Experience hub and cut costs by up to 35%.
LEARN MOREFrequently Asked Questions – Market Research Call Center
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